Policies

Privacy Policy

Last updated September 24, 2026

1. Introduction

Brightside Cleaners LLC (“Brightside,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and the safeguards we apply. It applies to our website, thebrightsidecleaners.com, and to the cleaning services we provide.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Information you provide directly

When you request a quote, contact us, or book a service, we may collect:

  • Your name;
  • Email address;
  • Phone number (optional);
  • Service address and details about the property to be cleaned;
  • The cleaning service you select and your preferred date and time;
  • Any other details you include in a message.

Information collected automatically

When you visit our website, our hosting provider may automatically log standard technical information such as your IP address, browser type, device type, pages visited, referring page, and the date and time of your visit. This information is used for security and to understand how the site performs. We do not currently use advertising or third-party analytics trackers.

Information we do not collect

We do not knowingly collect sensitive categories of personal data (such as health, financial-account, or government-identification information) through this website, and we do not ask for payment card numbers on this site. Please do not submit sensitive information to us unless it is genuinely necessary for your service.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide free, no-obligation quotes;
  • Schedule and provide the cleaning services you request;
  • Communicate with you about your appointment, quote, or service;
  • Operate, maintain, and improve our website and services;
  • Protect against fraud, abuse, or security incidents;
  • Comply with our legal and regulatory obligations.

We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects on you.

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal data on the following legal bases:

  • Consent — where you have given clear consent for a specific purpose;
  • Contract — to take steps at your request before entering into a contract, and to perform that contract;
  • Legitimate interests — to operate, secure, and improve our business, where those interests are not overridden by your rights;
  • Legal obligation — to comply with applicable law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only as follows:

  • Service providers — with trusted vendors who help us operate (for example, our website and email hosting provider, which delivers your quote request to our inbox), under confidentiality obligations and only as needed to perform their function;
  • Cleaning personnel or subcontractors — as necessary to perform the service you requested;
  • Legal and safety — when required by law, regulation, or legal process, or to protect the rights, property, or safety of Brightside, our customers, or others.

6. Cookies and Similar Technologies

This website does not currently use cookies for tracking or advertising. If we introduce cookies or analytics in the future, we will update this policy and, where required by law, obtain your consent first. For more detail, see our Cookie Policy.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as reasonably necessary to provide services, respond to inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it where feasible. For quote and booking inquiries, we generally retain your information for up to 12 months after your last interaction, unless a customer relationship is established or a longer period is required by law.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Delete your personal information (subject to legal exceptions);
  • Receive a copy of your data in a portable format;
  • Object to, or request restriction of, certain processing;
  • Withdraw consent at any time, where we rely on consent;
  • Opt out of the “sale” or “sharing” of personal information (we do not sell or share your information);
  • Not be discriminated against for exercising any of these rights.

To exercise a right, contact us using the details in Section 14. We will verify your identity and respond within the timeframes required by law. You also have the right to lodge a complaint with your local data-protection authority.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will take steps to delete it.

11. International Visitors

Our website and services are operated in the United States and are intended for customers in the United States. If you access them from outside the United States, your information may be transferred to, stored, and processed in the United States, whose data-protection laws may differ from those of your country. By using the site, you consent to this transfer and processing.

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will reflect the most recent revision. Please review it periodically.

14. Contact Us

Questions about this policy or your data? Contact us:

Brightside Cleaners LLC

Philadelphia, PA

Phone: (445) 257-7886

Email: hello@thebrightsidecleaners.com